Refund policy

Returns & Refunds

Last updated: September 27, 2026

We want you to feel confident ordering from Darila. If you change your mind, you can request a return within 30 days of delivery for an item that is unused, unopened, and in its original sealed packaging.

Items we cannot accept for change-of-mind returns

For hygiene reasons, we cannot accept cosmetics that have been opened, unsealed, applied, or otherwise used for a change-of-mind return, except where applicable law requires otherwise. Please inspect your order before opening it.

How to request a return

Email support@darilabeauty.com with your order number within 30 days of delivery. Please wait for return instructions before sending anything back. For eligible change-of-mind returns, the customer pays return shipping unless we confirm otherwise or applicable law requires us to cover it. We recommend a tracked service. Return shipping charges are not reimbursed for change-of-mind returns, except where required by law.

Damaged, incorrect, or faulty items

If your order arrives damaged or incorrect, or you believe the product is defective, contact us at support@darilabeauty.com with your order number and photos if available. We will review the issue and provide the remedy required by applicable law. Opening or using a product does not remove your legal rights if it is faulty, unsafe, or not as described. Please do not continue using a product that you believe is unsafe.

Refunds

Once we receive and assess an eligible return, we will issue any refund owed to the original payment method within the period required by applicable law. Your payment provider may take additional time to post it. Any statutory cancellation or consumer guarantee rights in your location remain unaffected by this policy.

Our unopened-product guarantee

The 30-day unopened return above is our voluntary return guarantee. It is not a promise of a particular skincare result and does not limit any rights you have under consumer law.